Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between you and Sassi Villas Ltd, a company incorporated in England and Wales (the “Platform”, “we”, “us” or “our”), and govern your access to and use of sassivillas.com, any subdomain, mobile application, owner dashboard, application programming interface or related digital service operated by us (together, the “Services”). By creating an account, submitting an enquiry, requesting or confirming a booking, listing a property, or otherwise using the Services, you confirm that you have read, understood and agreed to be bound by these Terms, by our Privacy Policy, by our Cookie Policy and by any plan-specific or booking-specific terms incorporated by reference. If you do not agree, you must not use the Services. Where you accept these Terms on behalf of a company, partnership or other legal entity, you warrant that you are duly authorised to do so and that the entity is bound. We may, from time to time, require you to re-confirm acceptance of these Terms following a material update, and may condition continued use of the Services on such re-confirmation. Continued use of the Services after a change has been notified in accordance with the Modifications to These Terms section below constitutes acceptance of the change. These Terms apply alongside, and do not displace, any mandatory statutory consumer rights you have under the law of your country of habitual residence, which continue to apply where they offer you greater protection than these Terms. Nothing in these Terms is intended to limit or exclude any right or remedy that cannot lawfully be limited or excluded, including any liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence.

In these Terms, the following expressions have the meanings set out below.

• “Sassi Villas”, “we”, “us” or “our” means Sassi Villas Ltd, registered in England and Wales.
• “Property” or “Listing” means an item of accommodation made available for short-term let through the Services by a Property Owner.
• “Property Owner” or “Owner” means the natural or legal person who owns, or is otherwise legally entitled to let, a Property listed on the Services.
• “Guest” means a natural person who books, or is named on a booking for, a Property through the Services.
• “User” means any Guest, Owner or visitor to the Services.
• “Booking” means a confirmed reservation for a Property formed by the acceptance of a Guest offer and the successful capture of payment.
• “Booking Contract” means the contract for the short-term let of a Property entered into directly between the Guest and the Property Owner.
• “Platform Services Agreement” means the agreement between Sassi Villas and a Property Owner governing the intermediation, payment processing and tax-administration services described in these Terms.
• “Stripe” means Stripe Technology Europe, Limited and, where context requires, its affiliates within the Stripe group.
• “Italian Tax Authorities” means the Agenzia delle Entrate and the relevant comuni.
• “HMRC” means His Majesty’s Revenue and Customs.
• “Content” means any information, copy, photography, video, review, rating, listing description or other material made available on the Services.
• “Reportable Information” means information we are required to collect from Owners and to report to HMRC under the UK Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 and, where applicable, to other competent authorities under Council Directive 2011/16/EU as amended (DAC7).

Headings are inserted for convenience only and do not affect interpretation. References to legislation are to that legislation as amended, re-enacted, replaced or extended from time to time.

Sassi Villas Ltd is a private company limited by shares, incorporated in England and Wales; its registered office address is available on request to support@sassivillas.com. It operates an online intermediation service connecting Property Owners in the Puglia region of Italy with prospective Guests. We do not own, lease, or hold any proprietary interest in the properties listed on the Services, and we do not let any Property to Guests in our own name. We are not a hotel, a hotelier, an accommodation provider, a tour operator within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018, a travel agent or a real-estate agent, and we do not enter into the Booking Contract as principal.

Our operational role depends on the plan the Property Owner has selected. On our listing and channel plans the Owner operates the Property, and we act as a commercial agent on the Owner’s behalf to market the Property, accept offers, collect payment and administer the Italian tax mechanics that the law allocates to the platform. On our full-management plan we additionally operate and manage the Property and the guest experience on the Owner’s behalf, as the Owner’s appointed manager under a management agreement. In every case the Property Owner remains the principal supplier of the accommodation and the host, and where the law treats us as an intermediary, broker or facilitator, that characterisation reflects our actual function.

Our regulatory posture for this activity comprises:

• United Kingdom tax residency;
• our standing as a reporting platform operator under the UK Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023;
• direct identification for Italian VAT at the Agenzia delle Entrate’s Pescara office under Article 35-ter DPR 633/1972 (confirmed for UK-established platforms in Risoluzione 7/E/2021);
• withholding-agent obligations under Article 4 of Decree-Law 50/2017 (converted by Law 96/2017 and amended by Article 1, comma 63 of Law 213/2023).

Each item is described in greater detail in the dedicated sections below.

The Services are available only to natural persons who are at least 18 years of age and who have full legal capacity to enter into a binding contract under the law of their country of residence, and to legal persons that are duly constituted and validly existing. You may not use the Services if you are subject to any United Kingdom, European Union, United Nations or other applicable sanctions, asset-freeze measures or trade restrictions, or if you appear on a relevant sanctions list. When you create an account you agree to provide complete, accurate and current information, including any identifying information required from Property Owners for due-diligence purposes under the UK Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 and, where applicable, Council Directive 2011/16/EU as amended (DAC7). You agree to update your information promptly when it changes. You are responsible for safeguarding your login credentials, for all activity that occurs under your account, and for keeping your contact email current. You must notify us immediately at support@sassivillas.com if you suspect any unauthorised access. We may suspend, restrict or terminate your account, refuse to confirm or process a booking, or refuse to publish a listing, where you have provided false or incomplete information, where we are required to do so by law (including sanctions, anti-money-laundering or counter-terrorist-financing law, or our reporting and due-diligence obligations under the UK Platform Operators Regulations 2023 or DAC7), where we have a reasonable basis to suspect fraud, payment chargeback abuse, unauthorised commercial use, harassment, repeated infringement of our policies, or where doing so is necessary to protect the Services, Property Owners, Guests or third parties. Where the law permits, we may carry out identity checks and request supporting documentation before activating, restoring or upgrading an account, including a passport, national identity card, codice fiscale, partita IVA, certificate of incorporation, beneficial-ownership statement and proof of address.

You may use the Services solely for the lawful purposes for which they are made available: browsing listings, communicating with Property Owners and Sassi Villas, requesting and managing bookings, submitting reviews and, in the case of Property Owners, listing and managing your Property. You must not use the Services in a way that breaches any applicable law or regulation, including data-protection, consumer-protection, anti-discrimination, tax, anti-money-laundering, sanctions and short-term-let regulation. You must not reproduce, scrape, harvest, index, frame, mirror, republish or otherwise extract any part of the Services for any commercial purpose without our prior written consent, and you must not use any automated means, including bots, crawlers or data-mining tools, to access the Services except for the operation of generally available, publicly identified search-engine indexing carried out in accordance with our robots directives. You must not attempt to circumvent any technical measure that restricts or governs access, including rate limits, geographical restrictions, authentication mechanisms, watermarks or rights-management technology. You must not introduce any virus, trojan, ransomware, worm, logic bomb or other harmful code, or carry out any denial-of-service or brute-force attack against the Services. You must not impersonate any other person, misrepresent your relationship with any other person or entity, or use the Services to send unsolicited commercial communications. You must not transmit Content that is unlawful, threatening, defamatory, obscene, infringing, fraudulent, discriminatory, deceptive, designed to manipulate reviews or ratings, or that infringes the privacy, image, intellectual property or other rights of any person. You must not contact a Property Owner or Guest off-Platform in order to circumvent the Booking process, the payment mechanics or the Italian tax mechanics administered by us under these Terms.

Sassi Villas operates as a marketplace. When a Guest confirms a Booking, two contractual relationships are formed at the same time. The first is the Booking Contract, which is a short-term-let contract for the use of the Property entered into directly between the Guest and the Property Owner. Sassi Villas is not a party to the Booking Contract. The Property Owner is the principal supplier of the accommodation, is the host within the meaning of Italian short-term-let legislation, and is responsible for the physical condition, safety, and lawful use of the Property, for compliance with all applicable Italian regulatory obligations (including obtaining and maintaining the Codice Identificativo Nazionale (CIN) from the comune, completing Alloggiati Web registrations with the Questura within 24 hours of check-in, collecting the tourist tax (imposta di soggiorno) from the Guest and remitting it to the comune where one applies, and complying with safety-device requirements under Article 13-ter, comma 7 of Decree-Law 145/2023 (as converted by Law 191/2023) and the Ministerial Decree of 3 September 2021, including combustible-gas and carbon-monoxide detectors where gas appliances are present and a portable fire extinguisher of at least 13A capacity, one per 200 m² of floor or fraction and at least one per floor, maintained in accordance with UNI 9994-1), and for the accuracy of the listing. On plans where the Owner operates the Property, the Owner is also responsible for its presentation, cleanliness and day-to-day operation; where the Property Owner has selected our full-management plan, Sassi Villas operates and manages the Property and the guest experience on the Owner’s behalf as the Owner’s appointed manager and is responsible to the Owner, under the management agreement, for the management services it provides, which does not transfer to Sassi Villas the Owner’s status as principal supplier of the accommodation or as host, nor the regulatory obligations that Italian law allocates to the host. The second relationship is the platform-services relationship between the Guest and Sassi Villas in respect of the booking interface, the payment-collection mechanic, communications, dispute administration and any included guest-support function. Where the Property Owner is private, certain Italian tax mechanics (described in the dedicated sections below) are administered by Sassi Villas on the Owner’s behalf because Italian law allocates them to the platform. The Property Owner remains responsible for its own income-tax filings, for VAT where the Owner is a partita IVA holder and for any obligation that Italian law allocates to the host rather than to the platform. Sassi Villas does not warrant or guarantee the suitability, safety or condition of any Property, and a description of a Property on the Services is not a representation by Sassi Villas as to its condition.

All Guest payments are collected and processed by Stripe Technology Europe, Limited, an Irish-incorporated electronic money institution authorised and supervised by the Central Bank of Ireland under reference C187865, and certified at PCI DSS Level 1. Sassi Villas does not see, store or process full card numbers, nor does it hold Guest funds in its own bank account; payments transit through the regulated Stripe Connect environment until released to the Property Owner’s nominated EUR IBAN. By making a Booking you accept that your payment is also subject to Stripe’s Services Agreement and the Stripe Connected Account Agreement, available on Stripe’s website, in addition to these Terms. The total payable at checkout typically comprises the rental consideration (the price set by the Property Owner), the platform service fee (a single flat charge that offsets the underlying card-processing cost, the same for every Guest regardless of card type or country of issue, presented as one line at checkout, with Italian VAT charged on the service fee at the prevailing rate of 22%). Where a comune applies a tourist tax, the Guest pays it to the Property Owner directly at check-in; it does not run through Sassi Villas or Stripe. The currency of presentation is EUR and Stripe applies its standard currency-conversion mechanics to non-EUR card transactions. Funds are released into the Property Owner’s Stripe balance 24 hours after the Guest’s scheduled check-in and paid out to the nominated EUR IBAN at the end of each calendar month, net of platform commission, Italian VAT on the commission where applicable, cedolare secca withholding where applicable, and any refund, chargeback, reversal or holdback applied by Stripe in accordance with the Stripe Connected Account Agreement. Refunds are processed to the original payment method and Stripe processing fees on the original payment are non-refundable in line with standard payment-processor practice across the industry.

The Property is located in Italy, so under Article 47 of Council Directive 2006/112/EC (the EU VAT Directive), the place of supply of intermediation services that are connected to immovable property is Italy. Sassi Villas Ltd is a UK-established company and is directly identified for Italian value-added-tax purposes at the Agenzia delle Entrate’s Pescara office under the regime of identificazione diretta provided by Article 35-ter of Presidential Decree 633/1972. This regime is available to UK-established companies under the administrative-cooperation framework established by the Trade and Cooperation Agreement between the United Kingdom and the European Union, as confirmed by the Agenzia delle Entrate in Risoluzione 7/E of 1 February 2021. Where a Property Owner is a private individual without a valid partita IVA, Sassi Villas charges Italian VAT at the standard rate of 22% on the commission applicable to that Owner’s bookings and remits the VAT to the Italian Tax Authorities. Where a Property Owner is a business that holds a valid Italian partita IVA, the B2B reverse-charge mechanism applies under Article 7-ter of Presidential Decree 633/1972, and Sassi Villas does not charge Italian VAT on the commission; in that case the Property Owner self-accounts for the VAT on its own VAT return. The classification of the Property Owner as a private individual or as a partita IVA holder is determined by reference to the information the Owner has supplied through onboarding and the owner dashboard, and the Property Owner is responsible for keeping that classification accurate and up to date. Italian VAT also applies at 22% on the platform service fee charged to the Guest at checkout, and the VAT element is shown explicitly on the booking confirmation.

Italian law allocates a withholding-agent function to platforms that intervene in the payment for short-term lets of residential property let by private individuals (locazioni brevi). Under Article 4 of Decree-Law 50/2017 (converted with amendments by Law 96/2017 and most recently amended by Article 1, comma 63 of Law 213/2023, the 2024 Italian Budget Law), Sassi Villas, as a platform that collects payment for bookings, is required to withhold a tax payment equal to 21% of the rental consideration on bookings where the Property Owner is a private individual whose lettings fall within the locazioni brevi regime. The withholding is applied on a titolo d’acconto basis (on account) on the full rental consideration regardless of the cedolare secca rate that ultimately applies to the Owner. We deduct the withheld amount from the Property Owner’s payout, remit it to the Agenzia delle Entrate on the legal monthly schedule, and credit the Property Owner with the withholding through the year-end Certificazione Unica, which is issued in the calendar year following the year of the booking and which the Owner’s commercialista or qualified Italian tax adviser uses to reconcile the withholding against the cedolare secca rate that actually applies (21% on the single unit nominated each year, 26% on any second unit) and to settle any balance with the Italian Tax Authorities. The Property Owner remains responsible for any balance and for the filing of its Italian tax return. Where, under the 2026 amendment introduced by Article 1, comma 17 of Law 199/2025 amending Article 1, comma 595 of Law 178/2020, an Owner is presumed to be carrying out entrepreneurial activity by reason of letting three or more short-term-let units, that Owner sits outside the locazioni brevi and cedolare secca regimes and is responsible for its own VAT and income-tax obligations; Sassi Villas does not apply cedolare secca withholding to such Owners.

Many comuni in Puglia apply a tourist tax (imposta di soggiorno) to short stays. The tax is owed by the Guest and is collected by the Property Owner, as host, directly from the Guest, usually in person at check-in. It does not run through Sassi Villas: we do not collect it at checkout, it does not form part of the total paid online, and it does not enter the Owner’s payout. The Property Owner remits the tax to the comune at the local rate and on the local schedule, and files the annual dichiarazione di imposta di soggiorno where one is required. The rate, the per-person-per-night cap, the children and senior-citizen exemptions and the maximum number of taxable nights vary by comune and by season. In a small number of comuni that do not apply the tax, none is due. The Property Owner remains responsible for the tourist tax across every booking channel, including bookings made through the Platform.

Sassi Villas Ltd is a “reporting platform operator” for the purposes of the UK Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 (the “UK Platform Operators Regulations”), which transpose the OECD Model Reporting Rules for Digital Platforms into United Kingdom law and which entered into force on 1 January 2024. The UK Platform Operators Regulations require us to carry out due diligence on Property Owners (“sellers” within the meaning of the regulations), to collect identifying information including legal name, primary residence address, tax-identification numbers (including codice fiscale, partita IVA, and any UTR or other relevant tax identifier), date of birth or legal-entity registration number, financial-account identifier, and the address and any cadastral identifier of the Property, to verify that information against reliable independent sources, and to report it annually to HMRC together with the consideration paid to the Owner, the fees withheld by the platform, the number of relevant activities and the periods to which the consideration relates. Information reported to HMRC is automatically exchanged with the Italian Tax Authorities and with the competent tax authorities of other reportable jurisdictions under the multilateral exchange framework, including the OECD model exchange instrument. Where any obligation arises directly under Council Directive 2011/16/EU as amended (DAC7), the analogous reporting and exchange obligation is discharged through the appropriate EU member state. By using the Services, Property Owners consent to the collection, verification, processing and onward reporting of this information for these purposes. Sassi Villas notifies each Owner annually of the information reported in respect of it. Sassi Villas also reports any other information required by law or competent authority, including in response to lawful requests for information from HMRC, the Agenzia delle Entrate, the Guardia di Finanza or other competent body.

The Services include functionality through which Users may submit Content, including listing descriptions, photographs, ratings, reviews, replies, messages, profile information and any other material made available through the Services. You retain ownership of the intellectual-property rights in Content you submit, but you grant Sassi Villas a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence to host, store, reproduce, modify, adapt, translate, format, publish, distribute, communicate to the public and display that Content on or through the Services and in marketing, promotional and operational material for the Services, for the duration of legal protection of the rights concerned. Where you submit Content that incorporates third-party material, you warrant that you have all necessary rights and consents, including model and property releases. Reviews must be honest, factual and based on a genuine personal experience of the relevant Property. We do not edit, suppress or filter reviews on the basis of sentiment, but we may remove, demote or refuse to publish Content that is unlawful, defamatory, discriminatory, fraudulent, off-topic, designed to manipulate ratings, used as a vehicle for off-Platform contact in circumvention of these Terms, or that contains personal data of third parties in breach of the UK General Data Protection Regulation or Regulation (EU) 2016/679 (the EU General Data Protection Regulation). We may also remove Content in response to a valid notice under the Digital Services Act (Regulation (EU) 2022/2065), or in response to a court order, regulatory direction or law-enforcement request. You are solely responsible for the Content you submit and you indemnify us in respect of any third-party claim arising from it on the basis set out below.

The Services, including the underlying software, user-interface design, layout, look and feel, brand assets (including the Sassi Villas word mark and any associated logo), aggregated copy, structured data, search algorithms and database rights, are owned by Sassi Villas Ltd or licensed to it, and are protected by United Kingdom copyright, database, trade-mark and other intellectual-property rights, by the European Union acquis on intellectual property (including Directive 96/9/EC on the legal protection of databases as it applies in member states), and by applicable international treaties. We grant you a limited, revocable, non-exclusive, non-transferable, non-sub-licensable licence to access and use the Services in accordance with these Terms, solely for the purpose for which they are made available. All rights not expressly granted to you are reserved to us and our licensors. The “Sassi Villas” name and our logos are unregistered or registered trade marks; you may not use them, or any confusingly similar mark, without our prior written consent, except for nominative-fair-use purposes (for example, identifying us as the source of a Booking in a legitimate review or news article). Property photographs commissioned by Sassi Villas remain the intellectual property of Sassi Villas Ltd. Photographs supplied by Property Owners are used under the licence granted in the Platform Services Agreement. You may not download, copy, store, redistribute, license, sell, sub-licence, frame, mirror, reverse-engineer, decompile or otherwise exploit any part of the Services or any Content other than as expressly permitted by these Terms or by mandatory law.

The Services may contain links to, or interoperate with, third-party websites, applications, content, services and resources that are not owned, operated or controlled by Sassi Villas. These include the payment infrastructure operated by Stripe Technology Europe, mapping services operated by Google or other map providers, video and image hosting providers, cookie-consent management providers, fraud-prevention providers, identity-verification providers, analytics providers, communications and customer-support tooling, and partner offerings (for example, in-villa services or local experiences made available through our partner network). Your use of any such third-party service is governed by that third party’s own terms of service, end-user licence agreement, acceptable-use policy and privacy notice. We do not control these third parties and we make no representation, warranty or guarantee in respect of their service, performance, security, availability, accuracy, lawfulness or compliance. We are not responsible for any act, omission, statement, error, content, advertising, product or service of any third party, nor for any damage or loss caused or alleged to be caused by, or in connection with, the use of, or reliance on, any such third-party service. You should read the relevant third party’s terms and privacy notice before using its service.

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any other liability that cannot be limited or excluded under applicable law (including any mandatory rights of consumers under English law, Italian consumer law and any other consumer-protection regime in the Guest’s country of habitual residence within the European Economic Area). Subject to that, and to the maximum extent permitted by law: we provide the Services on an “as available” basis, without warranty, condition or representation of any kind, whether express, implied or statutory, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy or non-infringement; we are not liable for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, business interruption, or any indirect, special, incidental, punitive or consequential loss; we are not liable for any condition, defect, act or omission of the Property, the Property Owner or any service provider engaged by the Property Owner, including any failure to comply with health-and-safety, fire-safety, gas-safety, electrical-safety or accessibility legislation; our aggregate liability arising out of or in connection with these Terms, the Booking Contract intermediated by us, or any other matter relating to the Services, shall not exceed an amount equal to the platform commission actually received and retained by us on the Booking giving rise to the claim, or, in respect of any other claim not arising from a specific Booking, the equivalent of one hundred euro (EUR 100). Where you are a consumer, this limitation does not affect your statutory rights.

You agree to indemnify, defend and hold harmless Sassi Villas Ltd, its directors, officers, employees, agents, contractors, suppliers, sub-contractors, professional advisers, licensors and affiliates (the “Indemnified Parties”) on demand from and against any and all claims, demands, proceedings, judgments, awards, fines, penalties, taxes, liabilities, losses, damages, costs and expenses (including reasonable legal fees, expert fees and the costs of defence) arising out of or in connection with:

• your breach of these Terms or of any document incorporated by reference;
• your breach of any applicable law or regulation, including data-protection, consumer-protection, anti-discrimination, anti-money-laundering, sanctions, tax and short-term-let legislation;
• any Content you submit;
• any misuse of the Services by you or by any person using your account;
• any act, omission or breach by you of the Booking Contract, the Platform Services Agreement or any related agreement;
• any tax assessment, penalty, interest or surcharge assessed against an Indemnified Party in respect of your Italian rental income or VAT position, to the extent caused by inaccurate, incomplete or untimely information that you provided to us;
• any third-party claim, including a Guest claim against a Property Owner or an Owner claim against a Guest, that arises from facts attributable to you.

This indemnity is in addition to, and does not limit, any other right or remedy available to the Indemnified Parties, and survives the termination of your account and of these Terms.

We may, at any time and at our reasonable discretion, suspend, restrict, downgrade or terminate your account, refuse to publish or remove a listing, refuse to confirm or process a booking, hold or reverse a payout, or withdraw access to all or part of the Services, where: you have breached, or we have a reasonable basis to suspect that you have breached, these Terms or any other applicable agreement; we are required to do so by law, court order, regulatory direction, sanctions screening, anti-money-laundering or counter-terrorist-financing requirements, or by our due-diligence and reporting obligations under the UK Platform Operators Regulations or DAC7; we have a reasonable basis to suspect fraud, chargeback abuse, identity misuse, payment-data compromise, prohibited goods or services, money-laundering, modern-slavery or trafficking offences, sanctions evasion, or any other unlawful conduct; a Property Owner is no longer in good standing with Stripe, including by reason of failure to maintain Stripe’s charges_enabled status, payouts_enabled status or any equivalent requirement of the Stripe Connected Account Agreement; or where doing so is necessary to protect the integrity, security or reputation of the Services, our Property Owners, our Guests or any third party. We will notify you of any such action as soon as is reasonably practicable, unless notification is prohibited by law or would prejudice an investigation. You may terminate your account at any time by writing to support@sassivillas.com, subject to the fulfilment of any then-pending Booking and to any retention obligation that applies under tax, accounting or other law (including the ten-year retention under Article 2220 of the Italian Civil Code for records relevant to Italian tax assessment).

We may amend these Terms from time to time. Where an amendment is material, we will notify you by email to the address registered against your account, by an in-product notice on next sign-in, or by a prominent notice on the Services, in each case at least thirty (30) days before the amendment takes effect (or such longer period as is required by applicable law). Where an amendment is required by law, court order, regulatory direction or for a security, fraud-prevention or operational-integrity reason that cannot await thirty (30) days’ notice, we may amend the Terms with shorter notice, and we will explain the reason for the shorter period. Non-material amendments, such as the correction of typographical errors, the clarification of language that does not alter the substance of a right or obligation, the addition of cross-references, or the updating of section numbering, may be made without prior notice. The “Last Updated” date at the head of these Terms reflects the most recent amendment. If you do not agree with an amendment that has been notified to you, you may close your account before the amendment takes effect, in which case the previous version will continue to apply to confirmed bookings already in progress until those bookings conclude. Continued use of the Services after the effective date of an amendment constitutes acceptance of the amended Terms.

These Terms, the relationship between you and Sassi Villas Ltd, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the law of England and Wales, without regard to its conflict-of-laws principles. The parties shall attempt in good faith to resolve any dispute, controversy or claim arising out of or in connection with these Terms by direct negotiation. If the dispute is not resolved within thirty (30) days of written notice from one party to the other, the parties shall submit the dispute to mediation under the Model Mediation Procedure of the Centre for Effective Dispute Resolution (CEDR) in London, with the unless-otherwise-agreed appointment of a single mediator. The parties shall participate in mediation in good faith for a minimum of sixty (60) days from the appointment of the mediator before commencing court proceedings. Subject to that mediation step, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute that is not resolved in mediation, save that: where you are a consumer habitually resident in an EU member state, you may bring proceedings in the courts of your country of habitual residence and rely on the mandatory consumer-protection rules of that country; and any party may apply to any court of competent jurisdiction (including the courts of Italy in respect of any matter relating to the physical condition, safety or local regulatory standing of a Property) for injunctive, interim or other equitable relief required to protect a right that would otherwise be irreparably prejudiced.

If any provision of these Terms is held by a court or other competent authority to be invalid, illegal, void or unenforceable in whole or in part, that provision (or the affected part of it) shall, to the extent of its invalidity, illegality, voidness or unenforceability, be severed from these Terms, and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith a replacement provision that achieves, as nearly as possible, the original commercial intention of the severed provision in a manner that is valid, lawful and enforceable. A failure or delay by Sassi Villas to exercise any right, power or remedy under these Terms shall not constitute a waiver of that right, power or remedy, nor of any other right, power or remedy. Any single or partial exercise of a right, power or remedy shall not preclude any other or further exercise of it or of any other right, power or remedy. These Terms, together with the Privacy Policy, the Cookie Policy, the Accessibility Statement, any plan-specific or booking-specific terms incorporated by reference, the Stripe Services Agreement, the Stripe Connected Account Agreement and, in the case of Property Owners, the Platform Services Agreement, constitute the entire agreement between you and Sassi Villas Ltd in respect of their subject matter and supersede all prior and contemporaneous agreements, communications, proposals, understandings and representations, whether oral or written, in respect of that subject matter. No person who is not a party to these Terms has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of them, save as expressly stated.

If you have a question about these Terms, would like to exercise a right under them, wish to provide notice of a dispute, wish to report a suspected breach by another User, or wish to bring an accessibility, data-protection or other compliance matter to our attention, please contact us at support@sassivillas.com. Notices to Sassi Villas Ltd under these Terms must be sent in writing to that email address and are deemed received on the next business day in London after dispatch (provided no delivery-failure notification has been received by the sender). Notices from Sassi Villas to you under these Terms will be sent to the email address registered against your account and are deemed received on the next business day in London after dispatch. The contact for press, partnerships and other commercial matters is also support@sassivillas.com. Where the law requires a different channel (for example, a postal address for the service of formal legal process), the requesting party should write to the email address above and we will provide the appropriate address. Sassi Villas Ltd will respond to all properly addressed enquiries within a reasonable time and, where a statutory response window applies (for example, under the UK GDPR or the EU GDPR for data-subject requests), within that statutory window.