Terms of Service
Our legal terms and conditions of use · Last updated 15 January 2026
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1Acceptance of Terms
By accessing or using the Sassi Villas website, mobile application, or any associated services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue use of the Platform immediately. These terms constitute a legally binding agreement between you and Sassi Villas S.r.l., a company registered in Italy (Partita IVA and registration details available upon request). Your continued use of the Platform following the posting of any changes to these terms constitutes acceptance of those changes.
2Definitions
In these Terms of Service, the following definitions apply: "Guest" refers to any individual who makes or is the beneficiary of a reservation through the Platform; "Property Owner" or "Owner" refers to any individual or entity that lists a property on the Platform through a management agreement with Sassi Villas; "Reservation" refers to a confirmed booking for a specific property and date range; "Content" refers to all text, images, data, software, and other materials available on or through the Platform; "Services" refers to all booking, property management, concierge, and related services provided by Sassi Villas S.r.l. through the Platform.
3Eligibility & Account Registration
The Platform is available to individuals who are at least 18 years of age and possess the legal capacity to enter into binding contracts under the laws of their jurisdiction. When creating an account, you agree to provide accurate, current, and complete information and to update this information promptly if it changes. You are responsible for maintaining the confidentiality of your login credentials and are solely responsible for all activity that occurs under your account. You must notify Sassi Villas immediately at support@sassivillas.com if you suspect any unauthorised access to your account. Sassi Villas reserves the right to suspend or terminate accounts that violate these terms, provide false information, or remain inactive for more than 24 consecutive months.
4Use of the Platform
You may use the Platform solely for lawful purposes related to browsing, booking, and managing villa reservations. You agree not to reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Platform without express written permission. Automated access to the Platform, including scraping, crawling, or data mining, is strictly prohibited. You shall not attempt to gain unauthorised access to any part of the Platform, its servers, or any connected systems. You shall not use the Platform to transmit any viruses, malware, or other harmful code. You shall not use the Platform to harass, abuse, or harm other users, property owners, or Sassi Villas staff. Any attempt to interfere with the proper functioning of the Platform may result in immediate account termination and legal action.
5Booking & Contractual Relationship
Sassi Villas acts as an intermediary between guests and property owners. When you make a reservation, you enter into a direct contractual relationship with the property owner for the rental of their property, and a separate service agreement with Sassi Villas S.r.l. for our booking, management, and concierge services. Sassi Villas facilitates the booking process, collects payments on behalf of property owners, and provides on-the-ground management services. While we vet all properties and maintain quality standards, the property owner retains ultimate responsibility for the condition and safety of their property. Sassi Villas's role as intermediary does not create an agency, partnership, or employment relationship with either party.
6User Content & Reviews
By submitting content to the Platform, including reviews, photographs, comments, or other materials, you grant Sassi Villas a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, modify, and display that content in connection with the operation and promotion of the Platform. You represent that you own or have the necessary rights to submit such content and that it does not infringe the intellectual property or privacy rights of any third party. Reviews must be honest, accurate, and based on genuine personal experience. Sassi Villas reserves the right to remove content that is defamatory, discriminatory, fraudulent, contains personal information of third parties, or otherwise violates these terms. We do not compensate guests for reviews and do not edit or filter reviews based on sentiment.
7Intellectual Property
All content on the Platform, including but not limited to text, photographs, graphics, logos, icons, and software, is the property of Sassi Villas S.r.l. or its licensors and is protected by Italian and international copyright, trademark, and intellectual property laws. The Sassi Villas name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Sassi Villas S.r.l. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes. You may not download, copy, or store any content for commercial use without our prior written consent. Property photographs may not be used on other platforms, publications, or marketing materials without the express permission of both Sassi Villas and the property owner. Any unauthorised use of our intellectual property is strictly prohibited and may result in legal proceedings.
8Third-Party Links & Services
The Platform may contain links to third-party websites, services, or resources that are not owned or controlled by Sassi Villas. These links are provided for convenience only and do not imply endorsement or affiliation. Sassi Villas has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Your interaction with third-party services, including payment processors, map providers, and insurance partners, is governed by their respective terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access through the Platform.
9Limitation of Liability
To the fullest extent permitted by applicable law, Sassi Villas S.r.l., its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform or any services booked through it. This includes, without limitation, loss of profits, data, goodwill, or other intangible losses. Our total aggregate liability shall not exceed the total amount paid by you for the specific reservation giving rise to the claim. Sassi Villas does not guarantee uninterrupted, timely, secure, or error-free access to the Platform, and shall not be liable for any temporary unavailability due to maintenance, updates, or circumstances beyond our control. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under applicable Italian or EU law.
10Indemnification
You agree to indemnify, defend, and hold harmless Sassi Villas S.r.l., its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms of Service, your violation of any applicable law or regulation, your use of the Platform in a manner not authorised by these terms, any content you submit to the Platform, or any damage to a property caused during your stay. This indemnification obligation survives the termination of your account and these terms.
11Modifications to These Terms
Sassi Villas reserves the right to modify these Terms of Service at any time. Material changes will be communicated to registered users via email at least 30 days before they take effect. Non-material changes, such as corrections to typographical errors or clarifications that do not alter the substance of the terms, may be made without prior notice. The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the Platform after changes take effect constitutes acceptance of the revised terms. If you do not agree with any modification, you may close your account and discontinue use of the Platform. Existing confirmed reservations will be governed by the terms in effect at the time of booking.
12Governing Law & Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles. Any dispute arising out of or relating to these terms shall first be submitted to mediation in accordance with the rules of the Camera di Commercio di Bari. Mediation must be attempted in good faith for a minimum of 30 days before either party may initiate court proceedings. If mediation is unsuccessful, disputes shall be resolved exclusively by the courts of Bari, Italy. You agree to submit to the personal jurisdiction of such courts. Notwithstanding the foregoing, nothing in these terms prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. For consumers resident in the European Union, these terms do not affect your statutory rights under mandatory consumer protection laws of your country of residence.
13Severability & Entire Agreement
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these terms and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent. These Terms of Service, together with the Booking Policies, Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Sassi Villas S.r.l. with respect to the use of the Platform. Any prior agreements, representations, or understandings, whether oral or written, are superseded by these terms. The failure of Sassi Villas to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.
If you have questions about this document, please contact our team at support@sassivillas.com. This document is provided in English for convenience. In the event of a conflict between the English and Italian versions, the Italian version shall prevail.