Question 1

What is Sassi Villas?

Accepted Answer

Sassi Villas is a luxury villa booking platform focused exclusively on Puglia, Italy. Each home in the Collection is privately owned, personally inspected, and run to a consistent standard of presentation and service. The Collection focuses on masserias, trulli, restored farmhouses, and coastal villas across the region.

Question 2

Where in Puglia can I stay?

Accepted Answer

Properties sit across the region, including Ostuni, Polignano a Mare, Martina Franca, Lecce, the Valle d’Itria (Itria Valley), and the wider Salento. Each listing shows the exact location, nearby towns, and the character of the surrounding area.

Question 3

Does Sassi Villas operate outside Puglia?

Accepted Answer

No. Sassi Villas operates only in Puglia. If a home is listed on the platform, it is in the region.

Question 4

Is Sassi Villas a new company?

Accepted Answer

Yes. Sassi Villas is launching in summer 2026, with a founding property already onboarded and our platform (booking, property management, channel manager, and owner dashboard) built in-house and live. Being new is how we keep the Collection tightly curated from the start.

Question 5

How do I book a villa?

Accepted Answer

Choose your dates and the home you’d like to stay in, then follow the booking flow on the villa’s page. You’ll receive a confirmation email once your booking is confirmed, with arrival details and a local point of contact for the stay.

Question 6

Can I modify my booking after it’s confirmed?

Accepted Answer

Often, yes. Changes to dates, guest numbers, or added services are subject to availability. Write to us as early as possible and we will do our best to accommodate you.

Question 7

What is included with the villa?

Accepted Answer

Every home in the Collection is presented to a consistent luxury standard, with fresh linens, towels, and considered welcome touches on arrival. Specific inclusions and house features vary by property and are listed in detail on each villa’s page.

Question 8

Are in-villa services and local experiences available?

Accepted Answer

Yes. Through our partnership with Holiday PA, guests have access to a curated range of premium in-villa services and local experiences, arranged before arrival or during the stay.

Question 9

Is the property cleaned before I arrive?

Accepted Answer

Yes, every stay includes a clean handover. On homes managed by Sassi Villas directly, cleaning follows the Collection Standard; on other homes, it is arranged by the owner’s team. The cleaning fee is shown transparently on the villa’s page and at checkout.

Question 10

How do I contact Sassi Villas?

Accepted Answer

Email support@sassivillas.com or use the form on the contact page. Guest support is monitored daily between 8:00 and 22:00 CET, and we aim to respond within 24 hours, usually sooner.

Question 11

How quickly will I hear back from your team?

Accepted Answer

Routine questions (check-in details, wifi, local recommendations, simple logistics) are handled straight away. Anything that needs judgement or a human touch is picked up by our team, typically well within 24 hours.

Question 12

What if something is not right during my stay?

Accepted Answer

Get in touch using the contact details in your booking confirmation and someone will pick it up quickly. Because Sassi Villas is built for Puglia, help comes from people who know the home and the region, not a call centre routing you elsewhere.

Question 13

What does Sassi Villas do for property owners?

Accepted Answer

Sassi Villas provides a luxury-first management and booking service for high-standard properties in Puglia. We work across three commission-only plans: Platform Listing, Channel Listing and Revenue Management, and Full Property Management. Each plan is designed for a different type of owner, from owners who prefer to run their own operations to a fully hands-off partnership.

Question 14

How much does Sassi Villas cost?

Accepted Answer

Sassi Villas is commission-only. Platform Listing is 5%, charged only on bookings generated through the Sassi Villas platform. Channel Listing and Revenue Management is 10% of rental income after OTA platform fees are deducted. Full Property Management is 20% on the same basis. There are no setup, onboarding, photography, or subscription fees on any plan.

Question 15

What is included in every plan?

Accepted Answer

Every plan includes a listing on the Sassi Villas platform, guest access to in-villa services and local experiences through Holiday PA, guest screening, property inspection, and active GEO and SEO optimisation. The plans differ in how much of the operational and commercial work Sassi Villas takes on beyond that.

Question 16

What is the difference between the three plans?

Accepted Answer

Platform Listing keeps pricing, distribution beyond the Sassi Villas platform, guest communication, and day-to-day operations fully with the owner. Channel Listing and Revenue Management is for owners who run their own operations on the ground but want a stronger commercial partner; we take on distribution, dynamic pricing, guest communication, and reporting, alongside the owner dashboard. Full Property Management is end-to-end: Sassi Villas handles guest communication, dynamic pricing, multi-channel distribution, cleaning and maintenance coordination, property protection monitoring through Minut, professional photography, and the Collection Standard.

Question 17

How do I know if my property is a good fit?

Accepted Answer

We work with owners whose properties meet a high presentation and quality standard, and who want a partner that treats the home as a curated asset rather than inventory. Masserias, trulli, restored farmhouses, and coastal villas all fit naturally. Submit an enquiry through the owners page and we will tell you honestly whether we can do right by the property.

Question 18

What is the Sassi Villas Collection Standard?

Accepted Answer

The Collection Standard is a defined presentation and experience standard applied to every home under Full Property Management. It covers curated in-villa amenities (soaps, towels, linens, welcome touches), subtle Sassi Villas branded details, premium partner integrations, and a consistent atmosphere across the Collection. The goal is a consistent level of care beneath each home’s own character, not to homogenise properties.

Question 19

How does Sassi Villas protect my property?

Accepted Answer

Under Full Property Management, we install non-invasive monitoring technology through our partnership with Minut. It helps enforce house rules and flag issues such as excessive noise, smoking, unusual occupancy patterns, and internal climate conditions. There are no cameras in the home and no microphones recording conversations. The technology exists to protect the property, not to watch guests.

Question 20

Who handles cleaning and maintenance?

Accepted Answer

Under Full Property Management, Sassi Villas coordinates both. Cleaning is passed through to the guest, as is standard in the luxury villa market. Maintenance is coordinated by our team and charged to the owner at cost, with no markup. Under Channel Listing and Revenue Management, cleaning and maintenance sit with the owner. Under Platform Listing, the owner runs all operations.

Question 21

Is professional photography included?

Accepted Answer

Under Full Property Management, professional photography is included and paid for by Sassi Villas. We use the same photography partner across the Collection, which is part of how we maintain visual consistency on the platform.

Question 22

How is pricing set on my property?

Accepted Answer

On Full Property Management and Channel Listing and Revenue Management, Sassi Villas actively manages pricing. Rates adjust with seasonality, demand, market positioning, and booking pace, so the home stays competitive across the calendar without compromising guest fit or brand positioning. On Platform Listing, pricing sits fully with the owner.

Question 23

Where is my property promoted?

Accepted Answer

On Full Property Management and Channel Listing and Revenue Management, we distribute across the relevant booking channels alongside our direct platform. Every listing, across all three plans, benefits from active GEO and SEO optimisation, so the property is discoverable through both traditional search engines and modern AI-driven discovery surfaces.

Question 24

Do I get reporting on how my property is performing?

Accepted Answer

Owners on Full Property Management and Channel Listing and Revenue Management get a dedicated owner dashboard covering bookings, revenue, occupancy, reviews, and operational activity in one place. No spreadsheet chases, no fragmented updates.

Question 25

How do I get started?

Accepted Answer

Submit your property through the form on the owners page. If we think we can do right by your home, we will be in touch to discuss the right plan and the onboarding process. Founding properties are being accepted now ahead of our summer 2026 launch, which means more attention per home and a direct say in how the Collection takes shape.

Frequently asked questions

For guests

About Sassi Villas

Booking and your stay

Communication and support

For property owners

Our plans and pricing

How we manage properties

Performance, reporting, and getting started