Accessibility Statement
Our commitment to digital accessibility for all users · Last updated 15 January 2026
On this page
1Our Commitment
Sassi Villas is committed to ensuring that our Platform is accessible to all users, including those with visual, auditory, motor, cognitive, and neurological disabilities. We believe that every guest should be able to browse properties, make reservations, and manage their account independently and with dignity. Accessibility is not an afterthought: it is a core principle that informs our design and development process. We continuously work to improve the accessibility and usability of our website in alignment with the European Accessibility Act (Directive (EU) 2019/882) and the Web Content Accessibility Guidelines (WCAG) 2.2, published by the World Wide Web Consortium (W3C).
2Conformance Status
We aim to conform to WCAG 2.2 Level AA across all pages of our Platform. This includes providing sufficient colour contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text), fully keyboard-navigable interfaces with visible focus indicators, comprehensive screen reader compatibility using semantic HTML and ARIA landmarks, descriptive alternative text for all meaningful images, clear and consistent navigation with multiple pathways to content, resizable text up to 200% without loss of content or functionality, captions and transcripts for multimedia content, and forms with clear labels, instructions, and error messages. We conduct regular accessibility audits using both automated testing tools and manual evaluation by users of assistive technologies. Our goal is ongoing conformance as we add new features and content.
3Technologies Used
The accessibility of the Sassi Villas Platform relies on the following technologies: HTML5 for semantic document structure, CSS for visual presentation and responsive design, JavaScript for interactive features and dynamic content updates, WAI-ARIA (Web Accessibility Initiative for Accessible Rich Internet Applications) for enhanced widget accessibility and state management, and SVG for scalable graphics. These technologies are used in conjunction with modern web browsers and assistive technologies. We test across the latest versions of major browsers (Chrome, Firefox, Safari, Edge) and with leading screen readers (NVDA, JAWS, VoiceOver, TalkBack) to ensure broad compatibility.
4Accessible Property Information
We are committed to providing clear and accurate accessibility information for each listed property. Where available, property listings include details on step-free access to the entrance and main living areas, ground-floor bedrooms and bathrooms with accessible features, wheelchair-accessible pathways and doorway widths, pool and outdoor area accessibility (including ramped or lift access), parking proximity and accessible parking spaces, and the availability of assistive equipment such as grab rails or shower seats. We encourage property owners to provide comprehensive accessibility details and are working to standardise this information across all listings with a dedicated accessibility badge system. If you require specific accessibility features, please contact our team at support@sassivillas.com before booking and we will help identify suitable properties and arrange any necessary adaptations where possible.
5Assistive Technology Compatibility
Our Platform is designed to be compatible with a wide range of assistive technologies. This includes screen readers such as NVDA, JAWS, VoiceOver (macOS and iOS), and TalkBack (Android); screen magnification tools and browser zoom functionality up to 400%; voice recognition software such as Dragon NaturallySpeaking; switch devices and alternative input methods; and high-contrast and custom colour scheme settings provided by operating systems. We use standard HTML elements and ARIA attributes to ensure that interactive components such as menus, forms, modals, and date pickers communicate their state and purpose to assistive technologies. If you experience difficulty using the Platform with a specific assistive technology, please let us know so we can investigate and address the issue.
6Known Limitations
While we strive for full accessibility, some areas of our Platform may not yet fully meet WCAG 2.2 Level AA standards. Current known limitations include: certain third-party embedded content such as interactive maps and payment form iframes, which are governed by their providers' accessibility practices; some older property photographs that may lack sufficiently detailed alternative text while we work through our backlog of image descriptions; complex interactive features such as the availability calendar, which is undergoing accessibility improvements; and PDF documents linked from the Platform, which may not be fully tagged for screen reader navigation. We maintain a prioritised remediation roadmap and are actively working to resolve these issues based on their impact on users. Each limitation includes an estimated resolution timeline, and we publish progress updates quarterly.
7Ongoing Improvements
Accessibility is an ongoing process, and we are committed to continuous improvement. Our current accessibility initiatives include: regular third-party accessibility audits conducted annually by independent specialists; accessibility training for all team members involved in design, development, and content creation; integration of automated accessibility testing into our development pipeline to catch regressions early; a user testing programme involving people with disabilities to gather real-world feedback; a structured process for incorporating accessibility requirements into all new feature specifications; and progressive enhancement of older content and features to meet current standards. We review and update our accessibility roadmap quarterly based on audit findings, user feedback, and changes in standards or legislation.
8Alternative Formats
If you are unable to access any content or functionality on our Platform due to a disability, we will make reasonable efforts to provide the information in an alternative format. This may include providing information over the phone, sending content in plain text or large print via email, offering assisted booking through our reservations team, or arranging a video call with screen-sharing for guided navigation. To request an alternative format or assisted access, please contact us at support@sassivillas.com or call +39 080 123 4567. Our team is trained to provide assistance and will work with you to find a suitable solution.
9Feedback & Contact
We welcome and actively seek feedback on the accessibility of our Platform. If you encounter any barriers, have suggestions for improvement, or would like to report an accessibility issue, please contact us via email at support@sassivillas.com, by telephone at +39 080 123 4567 (Monday to Friday, 09:00–18:00 CET), or by post at our registered office address (available upon request). When reporting an issue, it is helpful to include the page URL, a description of the problem, the browser and assistive technology you were using, and any screenshots or recordings if possible. We aim to acknowledge all accessibility-related enquiries within 2 business days, provide a substantive response within 5 business days, and implement feasible improvements within 30 days. Your feedback directly informs our accessibility roadmap and prioritisation.
10Enforcement
If you are not satisfied with our response to an accessibility concern, you have the right to submit a complaint to the relevant national enforcement body. For users within Italy, this is the Agenzia per l'Italia Digitale (AgID), which is responsible for monitoring compliance with accessibility requirements for private sector entities under Italian law (Law 4/2004 as amended) and the European Accessibility Act. For users in other EU member states, please refer to your national authority responsible for enforcing the European Accessibility Act (Directive (EU) 2019/882). A list of national enforcement bodies is maintained by the European Commission. We are committed to working constructively with enforcement bodies to resolve any issues and will cooperate fully with any investigation or compliance review.
If you have questions about this document, please contact our team at support@sassivillas.com. This document is provided in English for convenience. In the event of a conflict between the English and Italian versions, the Italian version shall prevail.