Accessibility Statement

Sassi Villas Ltd (the “Platform”, “we”, “us” or “our”) is committed to making sassivillas.com, the connected owner dashboard, mobile application and supporting digital services accessible to as wide an audience as reasonably possible, including users with permanent, temporary or situational disabilities. We treat accessibility as integral to design, engineering, content and operations rather than a remediation exercise applied at the end of a release: it informs how we structure templates, choose typography and colour, build interactive components, write copy, provide alternatives to non-text content and support users who contact us. Our programme rests on three reference frameworks: the Web Content Accessibility Guidelines (WCAG) 2.2 at conformance level AA, which provides the technical baseline; the UK Equality Act 2010, which requires reasonable adjustments for disabled people in the provision of services; and the European Accessibility Act (Directive (EU) 2019/882) as transposed by each member state, including Italian Legislative Decree 82/2022 and the underlying Law 4/2004 (the “Stanca Law”). We commit to communicate openly about where we conform, where we have work to do, and how to request an alternative or get help.

We aim for the Services to conform to WCAG 2.2 at level AA across the principal journeys: the public website, property search and filtering, individual property pages, the booking flow, the account area, the owner dashboard, the legal-document interface and the support channels. WCAG 2.2, published as a W3C Recommendation on 5 October 2023, sets out four principles (perceivable, operable, understandable and robust). Level AA conformance means that, in our reasonable assessment, the Services meet all level A and AA success criteria in scope, including those added or strengthened in 2.2 (focus appearance, focus not obscured, dragging movements, target size minimum, consistent help, redundant entry, accessible authentication). We assess conformance through internal review, automated testing (Axe, Lighthouse and WAVE) and manual testing with assistive technologies, while recognising that no automated tool catches every issue and that real conformance is determined by user experience. Where we identify a non-conformance through review, audit or user feedback, we record it on the accessibility roadmap described under Ongoing Improvements and resolve it within a reasonable time, prioritised by user impact and remediation difficulty.

Our commitments are framed against the instruments that apply to the Services. In the United Kingdom, the Equality Act 2010 (and, in Northern Ireland, the Disability Discrimination Act 1995 as amended) requires us, as a service provider, to make reasonable adjustments so that disabled people are not put at a substantial disadvantage; it is enforced by the Equality and Human Rights Commission. In the European Union, the European Accessibility Act (Directive (EU) 2019/882) requires consumer-facing digital services in the single market to meet specified accessibility requirements; those applicable to e-commerce and consumer digital services took full effect on 28 June 2025. The Act is transposed in Italy by Legislative Decree 82/2022, which operates alongside Law 4/2004 (the “Stanca Law”) and is monitored by the Agenzia per l’Italia Digitale (AgID). The harmonised technical standard EN 301 549 (currently V3.2.1, incorporating WCAG 2.1 by reference and to be updated to 2.2) is the principal benchmark for European compliance. We design and build to the higher of WCAG 2.2 AA and EN 301 549 where the two diverge.

The accessibility of the Services rests on the technologies we use and the design principles we apply to them. We use HTML5 for semantic structure (logical heading hierarchy; nav, main, article, section, aside and footer landmarks; native interactive elements; form fields with associated labels); CSS for presentation, without relying on colour alone to convey meaning; JavaScript and React 19 for interactivity and progressive enhancement, with ARIA 1.2 only where native semantics are insufficient; and SVG and modern image formats (WebP, AVIF) with explicit dimensions to prevent layout shift. We test on the current and immediately preceding major versions of Chrome, Firefox, Safari and Edge, and on the equivalent mobile browsers on iOS and Android. We also test compatibility with widely used assistive technologies: screen readers (NVDA and JAWS on Windows, VoiceOver on macOS and iOS, TalkBack on Android); speech recognition (Dragon NaturallySpeaking and the built-in macOS and Windows tools); magnification (browser zoom up to 400% under WCAG 1.4.4, plus ZoomText and OS magnifiers); keyboard-only navigation throughout; and switch and voice control on iOS, macOS and Android. This is not a guarantee of universal compatibility, but it is how we identify, prioritise and resolve issues; known third-party limitations are noted below.

For Guests planning a stay, the practical accessibility of a Property matters as much as that of the Services. We work with Property Owners to capture accurate accessibility information for each Listing, presented in a consistent format so Guests can identify suitable Properties before booking. Where the Owner has provided it, a Listing covers: step-free access at the entrance and to principal living areas; the location and configuration of bedrooms and bathrooms (including ground-floor or lift access); doorway and corridor widths where relevant; bathroom facilities (roll-in shower, grab rails, raised toilet, accessible bath, shower seat); the layout and accessibility of any pool, terrace or garden (steps, ramps, lift or hoist arrangements); parking (accessible spaces, and the surface and gradient of the path to the entrance); and the availability of assistive equipment, sensory considerations and pet-companion policies. Where a Listing’s information is not sufficient for your needs, contact support@sassivillas.com before booking; we will, on a best-efforts basis, obtain the additional information from the Owner and, where reasonable, work with the Owner to identify or arrange adaptations.

Despite our efforts, some areas may not yet fully meet WCAG 2.2 level AA. The principal known limitations at the date of this Statement are: (a) certain third-party embeds, including the Google Maps embed on property pages, the Stripe payment iframe at checkout and any third-party video embeds, depend on those providers’ accessibility implementations, which we monitor; (b) a small number of legacy property photographs may have shorter alt text than our current standard, which we are progressively rewriting to describe each image in context; (c) certain complex components, including the availability calendar and date-range picker, have been rebuilt to WCAG 2.2 requirements and we continue to refine their keyboard and screen-reader interaction; (d) any PDF documents linked from the Services (rare, but possible for tax documents) may lack full structural tagging, so if you need an accessible version please contact support@sassivillas.com for an alternative; and (e) translations into languages other than English may lag behind the English source, though we apply the same accessibility standards across them.

Accessibility is an ongoing practice, not a one-off project. We maintain a roadmap, updated quarterly, informed by automated testing, structured manual audits, independent reviews, the feedback channels below, and the evolving expectations of WCAG, EN 301 549 and their regulators. We run automated accessibility scans on every meaningful pull request, with a build-breaking threshold on the criteria tooling can verify reliably; carry out structured manual audits on every new template and major redesign against a WCAG 2.2 and EN 301 549 checklist; commission an external audit by an independent specialist at least annually and after any major architectural change; perform screen-reader walkthroughs of the critical-path journeys (browse, filter, view a property, book, manage account, owner dashboard) on each significant release; provide accessibility training to designers, engineers and content authors; and invite people with disabilities to take part in usability testing for new features, with consent and a transparent honorarium policy. We review the latest WCAG drafts and regulatory guidance and update our standards accordingly.

Where a disability prevents you from accessing or using any part of the Services, we will, on request, provide the information or function in an alternative format or channel. Examples include: assisted booking by telephone or email, where a member of our team supports you through identifying a Property and confirming a Booking; key documents (booking confirmations, refund statements, tax documents, Property accessibility information) provided in plain text by email, in large print, or by audio call; a video call with screen-sharing for guided navigation; and an alternative form of a document where the original is difficult for your assistive technology (for example, an HTML version of a tax document). Requests should go to support@sassivillas.com. We aim to acknowledge them within one business day and to provide the alternative within a reasonable time, taking into account what is requested and the resources needed. There is no charge for accessibility alternatives.

We welcome feedback on the accessibility of the Services and on the accessibility information we publish about specific Properties; it is a primary input into our roadmap. Please contact support@sassivillas.com with “Accessibility” in the subject line. To help us investigate quickly, it is helpful (but not required) to include: the page or feature and, if possible, its URL; a brief description of the problem and the outcome you were hoping for; your device, operating system and browser version; your assistive technology and its version; and any screenshots or recordings that illustrate the issue. We aim to acknowledge accessibility feedback within two (2) business days, provide a substantive response within five (5) business days, and implement reasonable improvements within thirty (30) days, or publish a clear timeline where the work requires longer. Where we cannot resolve an issue as you have requested, we will explain why and offer the alternative formats described above.

If you are not satisfied with our response to an accessibility concern, you may escalate to the relevant national enforcement body. In the United Kingdom, the Equality and Human Rights Commission (EHRC) enforces service providers’ duties under the Equality Act 2010, including the duty to make reasonable adjustments, and the Equality Advisory and Support Service (EASS) can assist with specific matters. In Italy, the Agenzia per l’Italia Digitale (AgID) monitors compliance with Legislative Decree 82/2022 and Law 4/2004 (the Stanca Law) and maintains a complaint mechanism for digital-accessibility issues. In other EU member states, the national authority designated under the European Accessibility Act (Directive (EU) 2019/882) is responsible for enforcement, with national contact points listed by the European Commission. We will co-operate fully with any enforcement body, provide the information reasonably requested for an investigation, and implement any binding direction within the period specified, in accordance with applicable law. This Statement was prepared on 27 May 2026 on the basis of a self-assessment supplemented by external review, and is reviewed at least annually and after any material change to the Services; the date above reflects the most recent revision.